Welcome to BigMoves.ai’s Privacy Policy
Hi there! We’re BigMoves PTY LTD (ABN: 15678949258), and this policy sets out how we handle your personal information if you’re a user or visitor to our marketplace, BigMoves.ai. This policy applies across all our websites, products, features, services, and technologies we offer or develop from time to time (“Sites” and “Products”). When we say ‘we’, ‘us’, or ‘BigMoves.io’, we’re referring to BigMoves PTY LTD, the company that owns and operates the Sites and Products.
All employees, agents, and contractors of BigMoves PTY LTD are responsible for protecting the personal information we collect and process. It is their duty to handle this information in compliance with this policy.
If you are in a country that uses the concept of ‘data controller’ and ‘data processor,’ such as the European Economic Area (EEA), the UK, or other relevant jurisdictions, BigMoves.ai will be the ‘data controller’ of personal information relating to your account and the delivery of services. For payment processing, third parties such as PayPal or Stripe may act as independent data controllers. Please refer to their privacy policies for more details.
Use of AI-Powered Features: Where you use a Product that includes AI-powered functionality, you acknowledge that your interactions with that Product may be processed, logged, stored, and reviewed by BigMoves.io and its service providers for the purposes set out in this Privacy Policy, including service delivery, safety, support, platform administration, and enforcement of our fair use and other contractual policies.
The Types of Personal Information We Collect
- We collect various types of personal information depending on your interactions with our platform. The most common types include: Account and Profile Information: Usernames, member names, email addresses, contact details, and passwords.
- Payment and Transaction Data: Information necessary to process transactions, such as payment agent details, billing addresses, transactional data, and tax information.
- Content and User-Generated Data: Information you upload or create on our platform, including workflow descriptions, files, and other personal or business data.
- Customer Support and Feedback: Details you provide when you contact us for support, submit feedback, or communicate with us in other ways.
- Device and Usage Data: Automatically collected information such as IP addresses, browser types, device identifiers, geolocation data, web analytics, and other interactions with our Sites.
- Third-Party Integrations: Information collected from third-party services (e.g., Google, Facebook) when you link, connect, or sign in through them.
- Job Application Information: If you apply for a role at BigMoves.io, we may collect your CV, application forms, and interview notes.
We also use cookies, web beacons, and similar technologies to collect certain data automatically when you navigate our Sites. For more details, please review our Cookie Policy.
AI Product Usage Data: If you use any of our AI-powered products or features, including products such as AI Content Lab, we may collect and store records of your use of those products. This may include prompts, instructions, inputs, outputs, generated content, edits, workflow history, timestamps, feature usage, session records, IP address, device and browser data, and other technical and interaction data related to your use of the product.
System Logs and Activity Records: We may log and retain information about how you access and use our Sites and Products, including account activity, login events, actions taken within the platform, product usage history, and records needed for troubleshooting, fraud prevention, security monitoring, service administration, quality control, and enforcement of our terms and policies.
How We Collect Personal Information
We collect personal information in several ways:
- Directly from you: When you sign up for an account, complete forms, make a purchase, or communicate with us.
- Automatically: As you use our Sites or interact with our services, we collect data using cookies, tracking tools, and web analytics.
- Through Third Parties: We may also receive information about you from third-party sources, such as social media platforms, payment processors, and advertising networks.
In some cases, we collect personal information through partners and other service providers that facilitate transactions or provide us with information about fraud or risk management.
How We Use Your Personal Information
We use your personal information for the following purposes:
- To provide our services: We use your information to facilitate your use of the Sites and Products, including processing payments, verifying your identity, and providing customer support.
- To manage your account: This includes handling your login credentials, payment preferences, and transactional history.
- To communicate with you: We send operational communications related to your account, product updates, and customer service notifications.
- To improve our platform: We analyze user behavior and feedback to enhance our Sites and Products, create new features, and improve performance.
- To ensure security: We monitor and review activity on our platform to prevent fraud, ensure compliance with terms of service, and safeguard our system.
- To provide marketing and promotions: With your consent, we may send you marketing communications related to new features, services, or offers we believe would interest you.
- To comply with legal obligations: We may use or disclose your information to meet legal or regulatory requirements, such as responding to government inquiries or complying with tax obligations.
To operate AI-powered features and manage platform capacity: Where you use AI-powered products or features, we may use your personal information, prompts, inputs, outputs, and usage history to provide the relevant functionality, maintain service quality, monitor usage patterns, allocate technical resources, detect misuse, investigate unusual activity, and enforce applicable product limits, fair use requirements, and our Terms of Service.
To log and retain product history: We may store your product history and usage records in our databases for account administration, service delivery, customer support, product improvement, debugging, internal reporting, dispute resolution, compliance, and security purposes.
To review prompts, generated content, and usage history for support and platform protection: We may review prompts, inputs, outputs, generated content, and usage history associated with your use of our Products where reasonably necessary for customer support, technical troubleshooting, debugging, abuse detection, fraud prevention, policy enforcement, safety monitoring, service administration, and protecting our Sites, Products, users, suppliers, and business operations. Such review may be carried out by our employees, contractors, agents, and relevant service providers who are authorized to access that information for these purposes.
Fair Use of AI-Powered Products
Some of our Products, including AI-powered products such as AI Content Lab or AI Insiders, are made available subject to a fair use requirement. This is intended to help us maintain stable performance, service availability, system integrity, and a reasonable experience for all users.
Where we reasonably believe that your use of an AI-powered Product is excessive, abnormal, inconsistent with ordinary intended use, technically harmful, commercially unreasonable, or otherwise beyond what we consider fair use, we may take action including monitoring usage, limiting features, reducing access speed, temporarily suspending access, or pausing access to the relevant Product.
Where reasonably practicable, we may notify you before or after taking such action, but we are not required to do so in every case, particularly where we believe immediate action is needed to protect our systems, suppliers, other users, or the operation of the Product.
Any fair use limits, thresholds, or guidelines may be determined by us in our discretion and may be updated from time to time.
When We Disclose Your Personal Information
We may share your personal information with third parties in certain circumstances, including:
- Service Providers: We share your information with third-party providers who assist us in operating our Sites, processing payments, offering customer support, and marketing. These providers are located in various countries such as the USA, UK, Australia, and others, and are contractually obligated to protect your information.
- Legal Obligations: If required by law, regulation, or legal process, we may disclose your information to regulatory authorities, government bodies, or law enforcement agencies.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.
- Third-Party Advertisers: We may allow advertising partners to collect certain information about your activity on our Sites to provide relevant advertisements on other platforms.
- Payment Processors: For transactions, your information may be shared with payment processors like PayPal or Stripe to facilitate the transfer of funds.
AI and Infrastructure Service Providers: We may share relevant personal information, prompts, inputs, outputs, usage history, and technical data with third-party service providers who help us deliver AI-powered functionality, cloud hosting, data storage, logging, analytics, security, customer support, and related infrastructure services. These providers may process such information on our behalf and under contractual obligations where required by applicable law.
Support, Operations, and Technical Review: Your personal information, prompts, inputs, outputs, generated content, usage history, and related logs may be accessed by our employees, contractors, agents, and third-party service providers where reasonably necessary to provide support, investigate abuse or policy breaches, debug issues, maintain the platform, protect system security, and operate the Sites and Products.
Where We Transfer and Store Your Personal Information
BigMoves.io is based in Australia, but we may store and process your data in various countries, including the USA, UK, and other regions where our service providers operate. While the data protection laws of these countries may differ from your own, we take steps to ensure that your personal information remains protected and complies with applicable legal requirements.
When transferring data from the EEA or UK to other regions, we rely on mechanisms such as standard contractual clauses to safeguard your information.
How We Keep Your Personal Information Secure
We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure server storage, and access control procedures. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute protection.
Without limiting the above, we may retain AI product usage history, system logs, prompts, inputs, outputs, generated content, and related activity records for as long as reasonably necessary for the purposes described in this policy, including service delivery, security, fraud prevention, compliance, product improvement, dispute resolution, and enforcement of our legal rights and contractual terms.
Where we store product history, prompts, inputs, outputs, and usage logs in our databases, we take reasonable technical and organizational steps to protect that information from unauthorized access, misuse, loss, alteration, or disclosure. Access to such information is limited to personnel, contractors, and service providers who require access for legitimate business purposes.
If you delete your account or request deletion of your personal information, we may still retain certain information for a limited period in backups, archived systems, disaster recovery systems, legal records, fraud prevention systems, or other retention environments where immediate deletion is not technically feasible or where retention is required or permitted by law. We will retain such information only for as long as reasonably necessary for those purposes.
Your Rights Regarding Personal Information
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request that we correct any inaccurate information.
- Deletion: Request the deletion of your personal information.
- Restriction: Request the limitation of processing your personal information.
- Portability: Request a copy of your personal information in a machine-readable format.
- Objection: Object to the processing of your data in certain circumstances.
To exercise any of these rights, you can contact us. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Please note that the right to deletion is not absolute. In some circumstances, we may retain certain personal information where permitted or required by law, or where reasonably necessary for legitimate business purposes such as security, fraud prevention, dispute resolution, enforcing our agreements, maintaining backups and archives, or complying with legal obligations.
Marketing Communications
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly. We may still send you non-marketing messages such as account updates or service notifications.
Cookies and Web Analytics
We use cookies and similar technologies to collect information about your browsing activities. This helps us improve your experience on our Sites and deliver relevant content. You can control cookie preferences through your browser settings. For more details, please refer to our Cookie Policy.
How Long We Keep Your Personal Information
We retain your personal information for as long as necessary to provide our services and meet legal obligations. This period may vary depending on the nature of the information and the purpose for which it is collected. If you request deletion, we may retain certain data to comply with legal obligations or resolve disputes.
Children’s Privacy
Our Sites and Products are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. Any significant changes will be communicated through our Sites or via email. The latest version of the policy will always be available on this page.
Contact Us
If you have any questions or concerns about this policy or wish to exercise your rights regarding your personal information, please contact us.