Effective date: Jan 1, 2026
Business name: BigMoves PTY LTD
ABN: 15 678 949 258
Website: BigMoves.ai
1. About these Terms
1.1 These Terms of Service (“Terms”) govern your access to and use of BigMoves.ai, our websites, digital products, memberships, online events, AI-powered tools, content, communities, services, and related features (together, the “Services”).
1.2 In these Terms, “BigMoves”, “we”, “us”, and “our” means BigMoves PTY LTD.
1.3 By accessing or using any part of the Services, creating an account, purchasing a product, registering for an event, joining a membership, or clicking to accept these Terms, you agree to be bound by them.
1.4 If you do not agree to these Terms, you must not access or use the Services.
1.5 If you access or use the Services on behalf of a business, company, or other entity, you represent and warrant that you have authority to bind that entity to these Terms. In that case, “you” includes that entity.
2. Eligibility
2.1 You must be at least 18 years old to purchase from us, create an account, register for an online event, or use paid Services, unless a parent or legal guardian has given permission and accepts responsibility for your use.
2.2 Our Services are not directed to children under 16, and you must not use the Services if doing so would breach any law that applies to you.
2.3 You must provide accurate, current, and complete information when creating an account, making a purchase, registering for an event, or contacting us.
3. What We Offer
3.1 BigMoves.ai offers digital education, digital products, memberships, templates, systems, workflows, downloadable resources, recordings, communities, online trainings, and online events.
3.2 Some of our Services include AI-powered features, tools, assistants, generators, automations, or workflows.
3.3 We may update, change, replace, remove, suspend, or discontinue any part of the Services at any time, including any feature, product, speaker, event session, tool, content library, template, AI functionality, or community feature.
3.4 We do not promise that any specific product, event, speaker, session, feature, recording, or resource will remain available for any particular period.
4. Accounts and Account Security
4.1 You may need to create an account to access some parts of the Services.
4.2 You are responsible for maintaining the confidentiality of your login details and for all activities that occur under your account.
4.3 You must notify us promptly if you become aware of any unauthorized access to your account or any other security issue.
4.4 We may refuse to create an account, require account verification, reclaim usernames, or suspend access where reasonably necessary for security, fraud prevention, legal compliance, or enforcement of these Terms.
5. Purchases, Memberships, and Event Registrations
5.1 We may offer:
(a) one-time digital product purchases;
(b) recurring memberships or subscriptions;
(c) paid or free online events;
(d) bonus content, recordings, replays, community access, or support access; and
(e) other services described on the relevant sales page, checkout page, or offer page.
5.2 Your purchase includes only what is expressly listed on the relevant sales page, order page, or checkout page at the time of purchase.
5.3 Unless stated otherwise, all purchases are for a single user only. You must not share your login, access, materials, recordings, or paid content with any other person.
5.4 Team, multi-user, enterprise, or commercial access is only permitted where we have expressly agreed to it in writing.
5.5 We may use third-party payment processors such as Stripe or PayPal. Your payments are also subject to the terms of those providers.
5.6 You authorize us and our payment processors to charge the fees, charges, and taxes shown at checkout using your selected payment method.
6. Subscription Billing and Renewals
6.1 If you purchase a subscription or membership, it will renew automatically at the interval disclosed at checkout unless you cancel before the next billing date.
6.2 You authorize recurring charges using your chosen payment method until you cancel.
6.3 If a payment fails, we may retry the payment, suspend access, downgrade your access, or cancel your subscription.
6.4 We may change subscription pricing at any time. Any price change will apply prospectively. We will give notice where required by law.
6.5 You remain responsible for any amounts owing on your account.
7. Refunds and Cancellations
7.1 Our refund rules are subject to any non-excludable rights you may have under Australian Consumer Law or other applicable consumer protection laws.
7.2 Unless a specific offer page states otherwise:
(a) individual product purchases are eligible for a 30-day refund period;
(b) Massive Moves Members may be eligible for a 60-day refund period for qualifying purchases;
(c) subscription fees are generally non-refundable for the current billing period once charged; and
(d) no refund is available for any period after cancellation unless required by law or expressly stated by us.
7.3 No refund is available for a subscription where included credits, usage entitlements, or similar member benefits have already been used, unless required by law.
7.4 We may refuse a refund request where:
(a) you changed your mind;
(b) you purchased by mistake;
(c) you failed to read the offer details before purchase;
(d) you lack the technical skill, time, software, team, or third-party tools needed to use the product;
(e) you breached these Terms; or
(f) the request falls outside any stated refund window.
7.5 To request a refund, you must contact us using the support details listed on our website.
7.6 If a refund is approved, it will usually be returned to the original payment method.
7.7 You may cancel a subscription at any time. Unless required by law, cancellation takes effect at the end of the current billing period and no partial refund will be given.
8. Online Events
8.1 We may offer live online events, workshops, trainings, classes, webinars, group calls, virtual summits, or similar sessions.
8.2 We may change event dates, times, formats, agendas, speakers, facilitators, or session topics at any time.
8.3 We may substitute speakers or cancel, postpone, reschedule, shorten, extend, or modify an event where reasonably necessary.
8.4 Unless stated otherwise, event access is personal to the named registrant and may not be shared, transferred, resold, or sublicensed without our written consent.
8.5 We may record online events and make recordings, summaries, transcripts, chat logs, or replay materials available to attendees, members, or purchasers at our discretion.
8.6 By attending an online event, participating in chat, joining a live call, asking questions, or turning on your camera or microphone, you grant us a worldwide, non-exclusive, royalty-free licence to record, reproduce, edit, publish, distribute, and use your name, voice, image, likeness, comments, chat messages, questions, and contributions for operating the event and for internal business, educational, promotional, marketing, archival, and product purposes, unless prohibited by law.
8.7 If you do not want your name, image, voice, or contributions included in a recording, you should keep your camera and microphone off and avoid using identifiable names in chat or Q&A.
9. Licence to Use Our Digital Products and Content
9.1 When you purchase or are granted access to a digital product, membership, recording, template, workflow, training, or other content, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use that content for your internal personal or internal business use, subject to these Terms and any product-specific terms.
9.2 You do not acquire ownership of any intellectual property rights in our Services or content.
9.3 Unless we expressly permit it in writing, you must not:
(a) resell, redistribute, sublicense, share, or give access to any product or content;
(b) copy, reproduce, republish, upload, post, transmit, or distribute any part of the Services;
(c) use our content to create a competing product, training, template library, course, marketplace, membership, software product, or service;
(d) remove copyright, trade mark, confidentiality, or proprietary notices;
(e) claim our content as your own; or
(f) use our content for unlawful purposes.
9.4 Any rights not expressly granted are reserved by us.
10. AI Features, Outputs, and Fair Use
10.1 Some of our Services include AI-powered features. These may rely on our systems and third-party providers.
10.2 AI-generated outputs may contain errors, omissions, bias, outdated information, or content that is incomplete or unsuitable for your intended use. You are responsible for reviewing, checking, editing, and approving any output before relying on it.
10.3 We do not warrant that AI outputs will be accurate, complete, lawful, non-infringing, fit for purpose, or suitable for any particular use.
10.4 You must not use our AI-powered Services to create, submit, upload, request, or distribute content that is unlawful, infringing, defamatory, misleading, abusive, discriminatory, harmful, or otherwise in breach of these Terms.
10.5 Certain AI-powered Services, including products such as AI Content Lab, are subject to a fair use policy. Fair use exists to help us maintain stable performance, service quality, and reasonable platform access for all users.
10.6 If we reasonably believe that your use is excessive, abnormal, commercially unreasonable, inconsistent with intended use, harmful to our systems or suppliers, or beyond what we consider fair use, we may monitor usage, place limits on access, reduce speed, restrict features, suspend access, or pause access to the relevant Service.
10.7 We may take that action with or without prior notice where reasonably necessary to protect our systems, suppliers, users, business operations, or legal position.
10.8 Any decision about fair use, excessive usage, abnormal activity, or misuse will be made by us acting reasonably, having regard to typical customer usage, infrastructure demand, delivery costs, platform integrity, and third-party service limits.
11. Your Content, Inputs, and Data
11.1 You may upload, submit, enter, or generate content through the Services, including prompts, instructions, text, files, images, feedback, comments, forms, submissions, questions, and other materials (“User Content”).
11.2 You retain ownership of your User Content, subject to any rights of third parties.
11.3 You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, process, modify, adapt, transmit, display, perform, distribute, and use your User Content as reasonably necessary to:
(a) provide the Services;
(b) operate and improve the Services;
(c) generate outputs;
(d) provide support;
(e) maintain security;
(f) investigate abuse or policy breaches;
(g) create backups and archives; and
(h) comply with law.
11.4 You represent and warrant that:
(a) you have all rights needed to submit your User Content;
(b) your User Content does not infringe the rights of any person; and
(c) your User Content and use of the Services comply with all applicable laws.
12. Logging, Monitoring, and Review
12.1 Where you use our Services, including AI-powered products, we may log and store your usage history, account activity, prompts, inputs, outputs, generated content, timestamps, feature usage, transaction records, support interactions, device information, and related technical records in our databases.
12.2 We may review prompts, generated content, usage history, logs, and related records where reasonably necessary for customer support, abuse checks, fraud prevention, debugging, product performance, policy enforcement, platform administration, quality control, legal compliance, and security.
12.3 That review may be carried out by our employees, contractors, advisors, service providers, and infrastructure providers who are authorized to access the information for those purposes.
12.4 Our collection and handling of personal information is governed by our Privacy Policy.
13. Acceptable Use
13.1 You must not:
(a) use the Services unlawfully or fraudulently;
(b) share your account with anyone else unless your plan expressly permits it;
(c) copy, scrape, crawl, frame, mirror, reverse engineer, decompile, or attempt to extract source code from the Services except where prohibited by law;
(d) interfere with the security, integrity, or operation of the Services;
(e) upload malware, viruses, malicious code, or harmful content;
(f) use bots, automations, or scripts to access the Services in a way that overloads, abuses, or disrupts them;
(g) infringe our rights or the rights of others;
(h) use the Services to create spam or misleading content;
(i) bypass usage limits, access controls, or plan restrictions; or
(j) use the Services in any way that could expose us, our providers, or our users to legal, regulatory, security, or reputational risk.
14. Community Rules
14.1 If your purchase includes access to a group, community, chat, forum, call, event space, or member area, you must behave respectfully.
14.2 We may remove content, mute you, remove your access, suspend your account, or cancel your membership if your conduct is abusive, threatening, harassing, discriminatory, misleading, unlawful, disruptive, or otherwise harmful to the community or our business.
14.3 We are not responsible for the views, advice, statements, or conduct of other users, speakers, guests, members, or attendees.
15. Third-Party Tools and Services
15.1 Our Services may integrate with or rely on third-party tools, platforms, payment providers, AI providers, software, plugins, websites, speakers, hosts, community tools, or services.
15.2 We are not responsible for third-party products or services, their availability, security, outputs, acts, omissions, terms, or privacy practices.
15.3 Your use of third-party services may be subject to separate terms and privacy policies with those third parties.
15.4 You are responsible for obtaining and maintaining any third-party accounts, software, internet access, API access, subscriptions, or tools required to use our Services unless we expressly state otherwise.
16. Intellectual Property
16.1 We own or control all rights, title, and interest in the Services, including our website content, copy, branding, logos, course materials, recordings, event materials, templates, systems, designs, graphics, videos, downloads, workflows, databases, and software, except for third-party materials clearly identified as belonging to others.
16.2 “BigMoves”, “BigMoves.ai”, our logos, and related branding are our trade marks or branding assets. You must not use them without our prior written consent.
16.3 If you give us ideas, suggestions, requests, feedback, or recommendations, we may use them without restriction or obligation to you.
17. Suspension and Termination
17.1 We may suspend, restrict, or terminate your access to any part of the Services immediately, with or without notice, if:
(a) you breach these Terms;
(b) your payment is overdue or reversed;
(c) we suspect fraud, abuse, unauthorized sharing, security issues, or unlawful conduct;
(d) your use creates risk for us, our systems, our providers, or other users;
(e) your use exceeds fair use or plan limits;
(f) we are required to do so by law or by a third-party provider; or
(g) we stop offering the relevant Service.
17.2 On suspension or termination, your right to access and use the affected Services stops immediately unless we state otherwise.
17.3 Termination does not affect any accrued rights, payment obligations, licence restrictions, indemnities, or clauses intended to survive termination.
17.4 If your account is terminated for breach, abuse, or misuse, you must not create another account without our written permission.
18. Privacy
18.1 Our Privacy Policy explains how we collect, use, store, and disclose personal information.
18.2 By using the Services, you acknowledge that:
(a) your activity may be logged and stored;
(b) prompts, inputs, outputs, generated content, and account history may be stored in our databases;
(c) these records may be reviewed for support, abuse checks, debugging, compliance, safety, and security; and
(d) deleted data may remain in backups